Refund policy

Return & Refund Policy

At Thai Luxury Hair, we strive to connect our customers with premium-quality luxury hair products sourced from trusted vendors and suppliers. Due to the nature of our products and supplier fulfillment structure, all customers are required to carefully review this policy before placing an order.

Return Eligibility

Customers have 3 days from confirmed delivery date to inspect their order and report any of the following issues:

  • Incorrect item received

  • Item damaged during transit

  • Manufacturer defect

After the 3-day inspection period has passed, all sales are considered final.

To be eligible for consideration of a return or replacement:

  • Items must be completely unworn, unused, unaltered, and unopened where applicable

  • Products must show absolutely no signs of wear, brushing, styling, washing, cutting, coloring, odor, tampering, or damage of any kind

  • Original tags, packaging, security ties, seals, and accessories must remain fully intact

  • Proof of purchase and photographic evidence may be required

  • Customers may be required to provide clear photos/videos of the product, packaging, shipping label, and issue reported before any review can begin

Any item returned in a condition inconsistent with its original shipped condition will be rejected and returned to sender at the customer’s expense.

Supplier-Based Fulfillment & Returns

Thai Luxury Hair operates as a luxury retail platform working with multiple independent US-based suppliers and fulfillment partners. As a result:

  • Return approvals are determined on a case-by-case basis

  • Each supplier may maintain their own individual return, exchange, or replacement policies

  • Certain suppliers may not accept returns under any circumstances unless the item is defective or incorrect

  • Submission of a return request does not guarantee approval

We reserve the right to deny any return request that does not comply with our policies or supplier requirements.

Non-Returnable / Final Sale Items

For health, hygiene, and supplier protection reasons, the following items are strictly non-returnable and non-refundable:

  • Worn or used hair products

  • Opened wigs, bundles, lace products, extensions, or beauty items

  • Customized or special-order products

  • Clearance, sale, promotional, or discounted items

  • Gift cards

  • Personal care and cosmetic products

  • International orders where prohibited by supplier policy

Return Request Process

To request a return review, customers must contact:

help@thailuxuryhair.com

within 3 days of delivery and include:

  • Full name

  • Order number

  • Detailed explanation of issue

  • Supporting photos/videos

Unauthorized returns sent without written approval will be refused and may be discarded or returned to sender.

Customers are responsible for all return shipping costs unless otherwise stated in writing.

Exchanges

We do not guarantee exchanges. If a return is approved, customers may place a new order separately for the desired item, subject to product availability.

Chargebacks & Fraud Protection

Thai Luxury Hair actively monitors for fraudulent claims, abusive return activity, item-switching, and unauthorized chargebacks. We reserve the right to dispute and provide evidence against fraudulent payment disputes, including delivery confirmation, customer communications, product photos, shipment tracking, and fraud-prevention verification data.

Refunds

If a refund is approved:

  • Refunds will be issued only to the original payment method

  • Original shipping costs are non-refundable

  • Processing times vary by financial institution and payment provider

  • Refund review and processing may take up to 10 business days after inspection and supplier confirmation

Partial refunds, store credit, replacements, or claim denial may be issued at our sole discretion depending on supplier findings and product condition.

European Union Customers

If merchandise is shipped into the European Union, customers may retain rights under applicable consumer protection laws, including the 14-day cooling-off period where legally required. However, products must still remain unused, unopened, and in original condition to qualify where applicable under law.

By purchasing from Thai Luxury Hair, customers acknowledge and agree to this Return & Refund Policy in full.

Questions about the Terms of Service should be sent to us at help@thailuxuryhair.com

Our contact information is posted below:

Thai Luxury Hair
help@thailuxuryhair.com
thailuxuryhair.com
+1 (323) 770-5461

Seller Permit No.
248727264-00001

Online Business Notice
Thai Luxury Hair is an online-only e-commerce business operated by an individual owner. We do not maintain a public retail storefront for in-person shopping or customer visits.

For management inquiries, books and records requests, or customer service assistance, please contact:

Mia Pruitt
Management, Books & Records, Customer Service
help@thailuxuryhair.com
+1 (323) 770-5461

Tai Mosley
Owner, Founder
help@thailuxuryhair.com
+1 (323) 770-5461

WhatsApp Business, text message, and voice message communication are preferred. A representative will respond as soon as possible, as we are committed to providing excellent and prompt service to our valued customers.

Thai Luxury Hair operates in full compliance with applicable federal, state, and local laws and regulations.