Shipping Policy

Thai Luxury Hair – Shipping & Delivery Policy

Effective Date: May 2026
Contact Email: help@thailuxuryhair.com

At Thai Luxury Hair, we are committed to providing premium-quality luxury hair products and an elevated shopping experience for our customers across the United States and internationally. Please read our shipping policy carefully before placing an order.

By purchasing from this website, you acknowledge and agree to the terms outlined below.

1. Business Model Disclosure

Thai Luxury Hair operates as a luxury beauty and hair marketplace platform and fulfillment portal that connects customers with some of the industry’s most trusted and highest-grade premium hair vendors and suppliers.

Our carefully curated network includes professional manufacturers, distributors, beauty suppliers, and specialty fulfillment partners located primarily within the United States.

Many products are shipped directly from approved vendor fulfillment facilities and warehouses located throughout the United States in order to provide broader inventory availability, specialized customization options, and faster fulfillment.

All products sold on this website are represented as premium-grade hair products sourced through our supplier network.

2. Shipping Origin

Most orders ship from fulfillment centers and vendor warehouses located within the United States.

In certain cases, specialty items, custom-made products, limited inventory pieces, or high-demand luxury hair units may ship from additional fulfillment partners or specialized processing facilities.

Customers acknowledge that shipping origin locations may vary depending on:

• Product availability

• Inventory allocation

• Vendor fulfillment capability

• Product customization requirements

• Peak order volume

• Fraud prevention review

• Carrier limitations

• Weather conditions

• National holidays

3. Order Processing Times

Orders are generally processed within:

• 1–7 business days for standard ready-to-ship items

• 7–21 business days for specialty, custom, handmade, made-to-order, or high-demand products

Processing time refers to the amount of time required to prepare, verify, package, inspect, and dispatch your order before shipment.

Business days exclude:

• Weekends

• Federal holidays

• Carrier-observed holidays

• Emergency closures

• Severe weather events

Processing times may be extended during:

• Major sales events

• Promotional periods

• New product launches

• Viral product demand

• Holiday shopping seasons

• Inventory shortages

• Fraud review investigations

4. Shipping Estimates

Estimated shipping transit times after dispatch:

United States

• Standard Shipping: 3–10 business days

• Expedited Shipping: 2–5 business days

• Priority/Express Shipping: 1–3 business days

International Shipping

• Estimated delivery: 7–30 business days

Please note that shipping estimates are not guaranteed delivery dates.

Carrier delays may occur due to:

• Weather

• Customs processing

• Airline delays

• Carrier staffing shortages

• Incorrect addresses

• Political disruptions

• Natural disasters

• Peak seasonal demand

Thai Luxury Hair is not liable for delays caused by carriers or external circumstances outside of our direct control.

5. Multiple Shipments

Because products may originate from different fulfillment facilities or vendor warehouses, your order may arrive in multiple packages and at different times.

Customers acknowledge and agree that:

• Items purchased in the same transaction may ship separately

• Separate tracking numbers may be issued

• Partial shipments may occur

• Delivery dates may vary by product

6. Address Accuracy

Customers are solely responsible for providing accurate shipping information at checkout.

Thai Luxury Hair is not responsible for:

• Incorrect addresses

• Incomplete addresses

• Apartment omissions

• Zip code errors

• Undeliverable addresses

• Failed delivery attempts

If a package is returned due to customer address error, the customer may be responsible for:

• Reshipping fees

• Carrier return fees

• Handling charges

Orders may not be modified once processing has begun.

7. Tracking Information

Tracking information is typically sent via email once an order has shipped.

Please allow:

• 24–72 hours for tracking updates to appear

• Additional delays during peak carrier volume periods

Tracking availability depends on the shipping carrier and destination country.

8. Lost, Stolen, OR Delivered Packages

Thai Luxury Hair is not responsible for:

• Lost packages marked delivered by the carrier

• Stolen packages

• Mail theft

• Delivery to unsecured locations

• Carrier misdeliveries

Customers are encouraged to:

• Monitor tracking closely

• Use secure delivery locations

• Contact the carrier directly regarding delivery disputes

Claims for missing packages may require:

• Carrier investigation

• Police reports

• Signed affidavits

• Address verification

Fraudulent claims will be investigated thoroughly.

9. High-Risk & Fraud Prevention Orders

For security purposes, Thai Luxury Hair reserves the right to:

• Delay shipment verification

• Request identity confirmation

• Require signature confirmation

• Cancel suspicious orders

• Refuse high-risk transactions

Orders flagged by fraud prevention systems may experience additional processing delays.

10. Customs, Duties & International Taxes

International customers are solely responsible for:

• Import duties

• Customs fees

• VAT taxes

• Brokerage charges

• Government import assessments

Thai Luxury Hair has no control over customs processing times or import charges imposed by destination countries.

Failure to pay customs charges may result in:

• Returned packages

• Package destruction

• Abandoned shipments

Refunds may not be issued for refused international shipments.

11. Shipping Insurance

Shipping insurance may be included on select orders.

Customers are responsible for reviewing shipping insurance options at checkout when available.

Claims involving damaged or missing items may require:

• Photos of packaging

• Carrier documentation

• Claim forms

• Delivery verification

12. Delays Outside Our Control

Thai Luxury Hair shall not be held liable for delays caused by:

• Carrier interruptions

• Customs inspections

• Weather events

• Natural disasters

• Labor strikes

• Transportation interruptions

• Pandemics

• Government restrictions

• Supply chain disruptions

• Acts of God

Estimated delivery dates are not guaranteed.

13. Refused Or Abandoned Packages

Packages refused by the customer or abandoned during customs clearance may:

• Incur return fees

• Be subject to restocking fees

• Become ineligible for full refunds

Original shipping charges are non-refundable.

14. Shipping Policy Changes

Thai Luxury Hair reserves the right to update or modify this shipping policy at any time without prior notice.

Customers are encouraged to review this policy periodically before placing an order.

15. Contact Information

For shipping-related questions or support, please contact:

Thai Luxury Hair
📧 help@thailuxuryhair.com

Our customer support team is committed to assisting you as quickly as possible during normal business hours.

Final Acknowledgement

By placing an order with Thai Luxury Hair, you acknowledge that you have read, understood, and agreed to this Shipping Policy in its entirety, including all fulfillment, delivery, carrier, vendor, and liability terms described herein.

Thank you for shopping with Thai Luxury Hair — where luxury meets premium beauty fulfillment.